We’re a big fan of chatbots here at Motionlab so we want to give you the top 5 reasons why we love them.
Before we get onto why you should be using chatbots, we should probably find out what a chatbot actually is!
A chatbot is an automated system that can converse with users. These bots can be customised within your wildest dreams to have the personality of your brand. A chatbot can respond to specific questions and respond with the relevant information. Chatbots can be as simple or sophisticated as you like. If you’re clever, when someone speaks to your chatbot, they won’t even know they’re speaking to a robot!
We’re a big fan of chatbots here at Motionlab so we want to give you the top 5 reasons why we love them.
Most of you will have experienced being subjected to horrendous muzak playing over the phone while you’re kept on hold by customer services. On average, people spend 7 minutes until they actually get through to someone! The days of waiting for the next available operative are fast disappearing. Bots are replacing operatives, live chat and other forms of contact such as emails and phone calls.
Since bots are simply software, they are available no matter the time or day, so as soon as someone contacts your page, they have someone to help with their query.
Despite “the customer always being right”, dealing with customers is always time-consuming. If you have people frequently contacting you, replying to each and every one of them would mean you’d never get anything else done. The great thing about chatbots is that they can be having thousands of conversations at once, freeing up your time to deal with other important stuff. Huge companies such as Taco Bell and Domino’s Pizza are already using chatbots to arrange deliveries.
As your business grows, so will your workforce and your expenditure. Luckily, chatbots are a one-time investment which helps businesses keep staff numbers down. Once you set a chatbot going, there is very little maintenance required.
When convening with a customer or potential customer, it is important that your customer service team speak in a tone of voice befitting of your brand. Chatbots are excellent for this purpose as you can specify exactly how you would like your chatbot to speak. The chatbot is always accurate, never misses an email and is never rude.
We highly recommend that you use chatbots for your business, but we understand not everyone has the time to set them up. Need a hand with automating your chatbots? Get in touch!
